Your Top Questions About MyPlace Answered
As smart home technology becomes more accessible and essential to modern living, many Australians are turning to MyPlaceIQ to take control of their home’s comfort, energy use, and convenience — all from one app. Whether you’re just discovering MyPlaceIQ or you’re looking to upgrade your current setup, this guide answers the most frequently asked questions about how MyPlaceIQ works and what sets it apart from other smart home systems.
1. What is MyPlaceIQ and What Does It Do?
MyPlaceIQ is a smart home system that puts you in control of your air conditioning, lighting, garage doors, blinds, and more — all from your smartphone or wall tablet. Built by Advantage Air, a trusted Australian brand, MyPlaceIQ is designed for real homes, with real savings and comfort in mind.
Unlike many off-the-shelf smart systems, MyPlaceIQ offers:
- Local support
- Intuitive control via a dedicated app and wall tablet
- Built-in energy efficiency features
- Integration with existing ducted air conditioning systems
2. How Does MyPlaceIQ Control Air Conditioning and Zones?
MyPlaceIQ connects directly to your ducted air conditioning system and allows you to divide your home into smart ducted zones. This means you can cool or heat only the rooms you’re using — helping to save energy and increase comfort.
- Adjust individual zones from your phone or tablet
- Only run air conditioning where it’s needed
- Create schedules based on time of day or lifestyle
- Reduce energy bills by avoiding wasteful whole-home cooling or heating
3. What Devices and Functions Can MyPlaceIQ Control?
MyPlaceIQ is more than just air conditioning. With the system, you can control and automate:
- Ducted air conditioning
- Lights (on/off or dimming)
- Garage doors
- Blinds
- Compatible security cameras
You can also create:
- Schedules to automate daily routines
- Groups to control multiple devices at once
- Scenes for different moods or times of day (e.g., “Night Mode”)
4. Can I Control MyPlaceIQ Remotely and What Platforms Is It Compatible With?
Yes. The MyPlaceIQ app is available on both Apple and Android devices, and can be used anywhere with internet access.
- Control your home from anywhere — at work, on holiday, or on the go
- Compatible with voice assistants including Google Home and Amazon Alexa
- Use voice commands for hands-free convenience
Example: “Hey Google, turn on the living room air con.”
5. How Do I Set Up and Customise MyPlaceIQ?
Setup is typically handled by a qualified installer, and the system is designed to be easy to customise after installation.
You can:
- Rename zones and devices (e.g., “Main Bedroom” instead of “Zone 1”)
- Set alerts (e.g., garage door notifications)
- Create schedules based on your routine
- Group devices together for streamlined control
- Customise the interface on your wall tablet and app
6. What Support Is Available if I Have Issues With MyPlaceIQ?
MyPlaceIQ users benefit from Advantage Air’s customer-first approach, including:
- A “white-glove” handover service during installation
- Local Australian customer support
- Installer assistance and training at setup
- Ongoing phone and email support
- Warranty coverage and regular software updates
7. Is MyPlaceIQ Compatible With Older Advantage Air Systems?
Yes. If you already have an Advantage Air ducted system, you may be able to upgrade to MyPlaceIQ without replacing your entire setup.
- Many existing homes are “MyPlace-ready”
- Upgrade your controller and wall tablet to unlock full smart features
- Add devices and modules as needed over time
8. How Secure Is MyPlaceIQ, Especially for Garage and Security Features?
Security is a key priority in the design of MyPlaceIQ. Features include:
- PIN protection for garage door control
- Real-time alerts if the garage is left open
- Access management for different users
- Encrypted communication between the app and devices
9. What Makes MyPlaceIQ Different From Other Smart Home Solutions?
Unlike other smart home gadgets, MyPlaceIQ is:
- Purpose-built for Australian homes and lifestyles
- Locally supported, with expert help available nationwide
- Integrated with your existing air conditioning — no extra hubs required
- Focused on energy savings and comfort, not just convenience
You don’t just get smart features — you get complete control over your comfort, usage, and energy costs.
Ready to Take Control?
If you’re looking for a smart home solution that offers comfort, convenience and real savings, it’s time to explore MyPlaceIQ.
- Visit our website
- Browse our blog for more smart tips